How To Create Effective Customer Service Chatbots
Customer service is also a differentiator for brands. According to the Sprout Social Index™, Edition XVII: Accelerate, 47% of consumers say that strong customer service is what makes a brand’s social best in class. As social media becomes the primary destination for customer service, social and customer support teams need to be equipped to handle high volumes of messages with efficiency. But humans can only do so much at once....